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Frequently Asked Questions About Wigs
Find answers to the most common questions about choosing, wearing, and caring for your wigs from BossedUp Beauty Supply.
Shipping & Delivery
Q: How long does shipping take?
A: We offer fast and FREE shipping on all orders! Your wig will arrive in just 3 to 5 business days, so you can start rocking your new look quickly.
Q: Do you charge for shipping?
A: No! We provide FREE shipping on all orders. Enjoy fast delivery at no extra cost.
Sizing & Fit
Q: What size wig should I order?
A: Most wigs come in a standard size that fits head circumferences of 21.5" to 22.5". Our wigs feature adjustable straps inside the cap that allow you to customize the fit. If you have a particularly small or large head, measure your head circumference and contact us for sizing recommendations.
Q: How do I measure my head for a wig?
A: Use a soft measuring tape to measure around your head where the wig will sit - from the front hairline, behind your ears, to the nape of your neck, and back to the front. This gives you your head circumference.
Q: Will the wig feel tight or uncomfortable?
A: Our wigs are designed for all-day comfort. The adjustable straps allow you to loosen or tighten the fit. Always wear a wig cap underneath for added comfort and to protect your natural hair.
Wig Care & Maintenance
Q: How often should I wash my wig?
A: For synthetic wigs, wash every 6-8 wears or when product buildup occurs. For human hair wigs, wash every 7-10 wears or as needed. Overwashing can reduce the lifespan of your wig.
Q: How do I wash my wig?
A: Synthetic Wigs: Use cool water and wig-specific shampoo. Gently swish (don't rub), rinse thoroughly, apply conditioner to the ends, rinse again, and air dry on a wig stand.
Human Hair Wigs: Wash like your natural hair using sulfate-free products. Condition well, gently squeeze out excess water, and air dry or use low heat.
Q: Can I use regular hair products on my wig?
A: For human hair wigs, yes - use sulfate-free shampoos and quality conditioners. For synthetic wigs, use only products specifically designed for synthetic hair to avoid damage.
Q: How do I store my wig when not wearing it?
A: Always store your wig on a wig stand or mannequin head to maintain its shape. Keep it in a cool, dry place away from direct sunlight. Cover with a hair net to prevent dust accumulation.
Q: How long will my wig last?
A: With proper care, synthetic wigs last 3-6 months with regular wear, while human hair wigs can last 1 year or longer. Lifespan depends on wear frequency and maintenance.
Styling & Heat
Q: Can I use heat styling tools on my wig?
A: Only if the wig is labeled as "heat safe" or "heat friendly." Human hair wigs can be heat styled like natural hair. Regular synthetic wigs will melt or become damaged with heat - always check the product description.
Q: Can I color or dye my wig?
A: Human hair wigs can be colored by a professional. Synthetic wigs cannot be dyed with traditional hair color. We recommend purchasing the color you want rather than attempting to dye.
Q: Can I cut or trim my wig?
A: Yes! Both human hair and synthetic wigs can be cut and styled. We recommend having this done by a professional stylist experienced with wigs for best results.
Application & Wear
Q: Do I need to use glue with a glueless wig?
A: No! Glueless wigs are designed to be worn without adhesive. They stay secure using adjustable straps, combs, or elastic bands built into the cap.
Q: What is HD lace and why is it better?
A: HD (High Definition) lace is a thinner, more transparent lace material that melts into your skin tone better than regular lace, creating an invisible, natural-looking hairline. It's especially great for close-up photos and videos.
Q: Do I need to wear a wig cap?
A: Yes, we highly recommend wearing a wig cap. It protects your natural hair, creates a smooth base for the wig, prevents slipping, and adds comfort. Check out our wig caps here.
Q: Can I sleep in my wig?
A: It's not recommended to sleep in your wig regularly as it can cause tangling, matting, and reduce the wig's lifespan. If you must, braid or wrap the hair and use a silk/satin pillowcase or bonnet.
Q: Can I swim or exercise in my wig?
A: While possible, it's not ideal. Chlorine and salt water can damage wigs. If you must swim, wear a swim cap over your wig. For exercise, secure your wig well and consider a more breathable cap construction.
Choosing the Right Wig
Q: What's the difference between synthetic and human hair wigs?
A: Synthetic: More affordable, holds style well, less maintenance, but cannot be heat styled (unless heat-safe) and has a shorter lifespan.
Human Hair: More expensive, can be styled with heat, colored, and treated like natural hair, looks most natural, and lasts longer with proper care.
Q: What does "pre-plucked" mean?
A: Pre-plucked wigs have had some hairs removed from the hairline to create a more natural, less dense appearance with realistic baby hairs. This saves you time and effort in customization.
Q: What does 13x4 or 13x6 mean?
A: These numbers refer to the lace frontal size in inches. 13x4 means 13 inches across the front and 4 inches back. 13x6 offers more lace area (6 inches back), allowing for deeper parts and more versatile styling.
Still Have Questions?
Can't find the answer you're looking for? Contact our customer service team - we're here to help you find the perfect wig and keep it looking beautiful!